Refund policy

RETURNS

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our manufacturer's part are covered at their expense. If 4 weeks have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Additionally, returns will be accepted ONLY in the case of a faulty product or manufacturer error. For example, if you purchase the wrong size or have buyer's remorse (except for Brazil), it may not be returned or refunded. Rather, we encourage you to donate the item to charity or gift it to a friend/colleague, and then come back to purchase a replacement for yourself.

If you notice an issue on the products or anything else on the order, please email us with a problem report. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Be aware that our manufacturer may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.

We encourage you to contact us before returning any items to Printful (our manufacturing partner) so that we can also contact the manufacturer and ensure a smooth experience.

Returns should be addressed to “KMTWF Returns.”

The return address is set by default to the Printful facility from which it was delivered. When they receive a returned shipment, an automated email notification will be sent. Unclaimed returns get donated to charity after 4 weeks.

The return address is based on where your package was fulfilled:

• Packages sent out from Printful's US and Mexico fulfillment centers are returned to their Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
• Packages sent out from Printful's facility in Canada are returned to: 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
• Packages sent out from Printful's Latvian facilities are automatically returned to: Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
• Packages sent out from Printful's Spanish facility are automatically returned to: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
• Packages fulfilled by Printful's partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).
• Packages fulfilled by Printful's partner facility in Japan are returned to: 817-3 Komiyaji, Shinwamachi, Amakusa City, Kumamoto Prefecture, 8630101 Japan.
• Packages fulfilled by Printful's partner facilities in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil (apparel orders & mugs); R. João Ferreira de Camargo, 714 - Jardim Mutinga. CEP 06460-060. Barueri - SP, Brasil (non-apparel orders).

These addresses should be used only for product returns. All other types of correspondence (notices, letters, etc.) sent to those addresses will be returned to the sender, as they are not legally permitted to open correspondence that's not addressed to them.

Once a return package reaches their facility, they will notify you via email. Based on the reason for the return, they will decide what the next steps should be. 

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our manufacturer's facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our manufacturer's facility and you will be liable for the cost of a reshipment (if and as applicable).

You hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping (unless you cover the shipping costs) and will be donated to charity at your cost (without us issuing a refund).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Again, returns will be accepted ONLY in the case of a faulty product or manufacturer error. For example, if you purchase the wrong size or have buyer's remorse (except for Brazil), it may not be returned or refunded. Rather, we encourage you to donate the item to charity or gift it to a friend/colleague, and then come back to purchase a replacement for yourself.

Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gallery@kmtwf.com.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gallery@kmtwf.com, follow the procedures in the RETURNS section, and send your item to the correct address as described in the RETURNS section.

Shipping

To return your product, you should mail your product to the correct address as listed in the RETURNS section.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.